Meet INSO

Can you share a time when you felt like you’ve had an impact while working for INSO?

One of the most memorable moments for me was at the beginning of 2023, when I played a significant role in resolving the kidnapping of a humanitarian worker. With my team, we had to track the group that had kidnapped this person, while also ensuring the safety of the worker and avoiding putting the organisation at risk.

We reached out to various individuals and in coordination were able to resolve the incident. While the humanitarian worker had a very difficult ordeal, they eventually regained their freedom.

Tell us about your career journey within INSO that has led you to Deputy Director.

From May 2014 to February 2016, I served as Deputy Safety Advisor. From March 2016 to June 2023, I worked as a Safety Advisor and then as a Mobile Safety Advisor. Starting in July of this year, I have accepted the position of Deputy Director.

What do you enjoy about the INSO Deputy Director role so far?

I am gaining a better understanding of the regions covered by INSO and how INSO’s actions support the operations of NGOs. I am pleased to see that our partners are satisfied with this assistance.

What was your experience when you first started with INSO?

I first started working with INSO in the Democratic Republic of Congo in May 2014, having previously worked for an NGO focused on protecting displaced people. Although this new job with INSO involved similar work, I had to cover a larger area and conduct more analysis. Additionally, I had to adjust to the fact that the primary beneficiaries of the services were the partner NGOs, rather than the internally displaced persons themselves. Although, ultimately, these same people remained indirect beneficiaries.

What’s one thing that makes INSO’s work so unique?

The fact that over the years, INSO has consistently adapted its service offerings to the context. Doing this has meant we have fit-for-purpose strategies for ensuring the safety of humanitarian workers, including information sharing, capacity building, advisory services, and improved coordination.

INSO’s teams are fully committed to delivering these services. In the end, INSO’s work is an example of how an organisation can adapt to complex and ever-changing situations to achieve its objectives. By providing quality services and working closely with partner organisations, INSO has helped save lives in conflict and crisis zones.