International NGO Safety Organisation



Function: Operations Manager
Location: Mozambique
Nationality: Mozambican

Celina is the Operations Manager with INSO’s Mozambique platform, bringing strong administration skills to a role she says requires leadership, strategy and communications skills.

Operations at INSO looks different than other NGOs. Can you describe what the role of the Operations Manager with INSO involves?

As Operations Manager with INSO, I am responsible for developing and implementing operational plans, policies, and procedures. I work closely with the leadership team of our country platform, INSO Mozambique, to define the organisation’s strategic objectives and translate them into actionable plans.

We also play a key role in overseeing security risk management activities. In my role, I also oversee the establishment, management, and support of the field offices – such as the new office we are currently establishing in Nampula. I help to ensure that all our offices are properly staffed, equipped, and resourced to effectively deliver services to our NGO colleagues. This involves logistics coordination, procurement, human resources management and other operational functions.

So, in your experience, what does it take for an INSO operation manager to succeed?

Four things come to mind: Leadership, strategic thinking, analytical skills and communications.

You need to be able to guide and motivate team members, make informed decisions, and handle challenging situations effectively.

You should have the capacity to develop long-term plans, set goals, and align operational activities with organizational objectives.

Of course, you’ll also be required to be proficient in gathering and evaluating information, identifying patterns, and making data-driven decisions.

Finally, strong verbal and written communication skills are necessary to convey information clearly, collaborate with stakeholders, and provide guidance to the team.

What was your journey to this role?

I have a diverse background and am currently pursuing a Ph.D. in Development and Sociology. My career spans several years working in administration in the private sector, and providing expertise to different non-governmental organizations (NGOs) in Mozambique. In early 2023, I was looking for a next step in my career, so I applied for this role!

If you could invite any three people (living or historical figures) to a dinner party to discuss our NGO’s mission, who would you invite and why?

Mahatma Gandhi, because his philosophy of nonviolence, justice, and equality aligns with the principles of many NGOs. Gandhi’s insights on peaceful activism, social change, and community empowerment would be invaluable for discussing INSO’s mission.

Malala Yousafzai, as she is such an influential voice for education and empowerment.

And Nelson Mandela, as his insights into reconciliation, human rights, and overcoming adversity would be invaluable for INSO, particularly if it involves tackling systemic injustice and promoting peace.