Training Manager – Digital Learning (national position)

About INSO 

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice. 

INSO Southeast Asia 

The INSO Southeast Asia platform is launching in response to requests for support in safety coordination from NGOs working in the region. INSO will support NGOs providing much-needed humanitarian assistance amid a complex safety and access environment. The team will harness data and insights to provide timely analysis and coordination services to assist humanitarians navigating significant risks to staff and beneficiaries. As part of the INSO Southeast Asia team, you will be playing an active and impactful role in assisting the delivery of aid to people in significant need.   

Job Summary 

As Training Manager – Digital Learning, you will oversee the design, development, delivery, and evaluation of Capacity Development & Training activities for NGOs working in Myanmar, covering organisational safety management, personal risk mitigation, and humanitarian access. You will lead the development of digital offerings, including a Massive Open Online Course, making informed decisions on tools and formats, managing technical and instructional design, and applying adult learning principles. You will manage a Training Officer and ensure delivery of the annual plan within scope, time, and budget. 

Main Responsibilities 

Development of Capacity Development & Training Activities 

• Lead the Capacity Development & Training Needs Assessment with the Head of Training. 
• Design and technically produce digital activities (MOOC, e-learning modules, webinars, podcasts), selecting appropriate tools and platforms (Moodle, Articulate Rise, Articulate Storyline, Adobe Suite, Synthesia, etc.). 
• Apply adult learning principles and digital pedagogy; contextualise content to operational realities. 
• Collaborate with internal teams and external providers on instructional design and production. 
• Develop solutions to increase engagement and reduce drop-offs. 

Implement the Capacity Development & Training Programme 

• Develop and manage the annual plan, work plan, budget, and activity schedule. 
• Ensure digital learning products reach intended audiences, including in low-bandwidth environments. 
• Facilitate and deliver activities with the Training Officer, maintaining content quality and learner engagement. 
• Oversee Monitoring, Evaluation, Accountability and Learning, reporting, and quality control. 
• Ensure logistics, security, and alignment with humanitarian principles. 

Management& Coordination 

• Recruit, manage, and develop the Training Officer. 
• Develop and implement a Training Services Delivery Standards compliance plan. 
• Coordinate with the Global Training Team and Programme teams; ensure coherence across INSO services. 
• Maintain stakeholder relationships and contribute to knowledge-sharing with other INSO teams. 

Requirements 

Essential 

• Minimum 2 years of experience in humanitarian digital learning and in team/project management. 
• Understanding of NGO safety management, humanitarian principles, access, and negotiations. 
• Experience in conflict-affected environments, including digital/cyber risks. 
• Experience in the development and delivery of digital learning programmes, including MOOCs. 
• Proficiency with Moodle, Articulate Rise, Articulate Storyline,  
• Fluency in English and Burmese (written and spoken).
• Experience with multimedia production using Adobe Suite software and online tools such as Synthesia.  
• Strong organisational and networking skills. 

Desirable 

• Experience delivering safety, access, and humanitarian training to NGOs. 
• Experience with low-bandwidth or remote learning environments. 
• Curriculum design, public speaking, or project management experience. 

Core Competencies:

• Autonomy – Works independently while effectively collaborating in multicultural environments.
• Analysis – Identifies problems clearly and applies structured thinking to develop solutions.
• Accountability – Takes full ownership of tasks, decisions, and results.
• Integrity – Demonstrates strong ethical standards, confidentiality, and conflict-of-interest awareness.
• Resilience – Maintains performance and sound judgement under pressure and competing priorities.

Terms & Conditions 

This position is based in Chiang Mai, Thailand. The starting date is expected to be on 1 June 2026. 

INSO’s Safeguarding Policy 

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.

How to apply 

Please submit completed applications to jobs@tha.ngosafety.org  and reference “Training Manager – Digital Learning (TM – DL)” in the subject line. Applications should be in English and include: 

• An updated CV 
• A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role. 

Please do not send any additional information. Only shortlisted candidates will be contacted.