Information Officer – Syria (national applicants only)

About INSO  

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.  

INSO Syria

The Syria program supports more than 290 NGOs to deliver vitally needed aid and assistance to an estimated 13.1 million people in need across the country. First launched as an emergency response operation in 2014,  INSO Syria has grown to become a program covering all Syrian governorates, with a Country Office in Damascus.  The Syria conflict is unique and complex; you will find that every day is different and there is always more to learn. 

Job Summary 

Reporting to the Information Manager, you will play a key role in ensuring the effective management, security, and accessibility of CHDC data. You will develop a strong understanding of CHDC’s data entry, storage, capabilities and security processes, while serving as a key resource for the CHDC and Partner Portal (IPP). You will support partners with registration and access, and provide technical expertise in developing visualisations, maps and dashboards that turn complex data into clear, actionable information.

 Main Responsibilities 

Conflict & Humanitarian Data Centre (CHDC)  

• Be an expert user of CHDC and understand the methodology, with knowledge of the platform  
•  Ensure that information recorded is correctly categorized, promptly updated, and properly accessed  
• Monitor, assess, and continuously improve the accuracy and precision of data collected  
• May provide CHDC training and inductions to new and current staff  

INSO Partners Portal (IPP)  

• Be an expert user of the IPP and understand the registration process  
• Guide the partners through the registration process and provide solutions to questions about the system  
• Monitor and update the registration of INSO partners through the IPP 

Report & Visualization activities 

• Fill information needs and sources in collaboration with the Safety Advisors and Operations          team  
• Aggregate data for analysis and presentation  
• When needed, produce high-quality graphs and other products to support INSO’s analysis and  facilitate NGOs’ understanding of the conflict  
• Provide visually relevant inputs to field missions, intended to gather data for INSO outputs  
• Produce high-quality maps, graphs, dashboards, and other visual products, as needed, to support INSO analysis and help NGOs understand conflict dynamics.  
• Prepare and format reports using Microsoft Publisher based on raw reports provided by the Safety Adviser, ensuring accurate presentation, clear layout, and timely delivery of finalized reports.  
• Prepare and share the weekly incidents list (WIL).  

Partner Service Requests  

• Ensure timely and accurate fulfilment of partners’ requests related to incident lists, infographics, and mailing lists, including data preparation, updates, and dissemination as required.  
• Coordinate assessment requests by directing them to the appropriate Safety Adviser, monitoring the assessment process, and providing timely responses to partners upon completion.  

Signal Groups  

• Serve as the administrator for Signal groups, ensuring proper management, organization, and maintenance of group membership and communication channels.  
• Manage the addition of contacts to Signal groups by adding only numbers received through official service requests and verifying that all added contacts are associated with authorized partners.  

Technical Reference  

• Actively work with Program, Operations, and Training departments to understand and respond to their needs  
• Train Safety Advisors (Deputies and Assistants), or any other position on data-entry responsibilities and data integrity  
• Support the team in managing the monthly roundtable meetings.  
• Any other tasks assigned by the Information Manager.  

Mandatory Requirements 

Essential 

• Minimum two years of experience in data management and visualization, in a similar humanitarian organization and context  
• Experience with Power BI and DAX, or similar BI software (such as Tableau)  
• Knowledge and understanding of theories, concepts and approaches relevant to the management of information in crisis contexts  
• Experience with ArcGIS and strong technical skills, including creating topologically correct shapefiles and geodatabases  
• Fluency in the English language, both written and verbal  
• University degree in Information Systems, Computer Science, Data Management, GIS, or relevant field

Nice to Have:  

• Knowledge of database management using SQL  
• Knowledge in scripting languages such as Python or R  
• Prior knowledge of the relevant region context 
• Working experience in this region 

Core Competencies  

Important Information for Previous Applicants

Candidates who have already submitted an application for the recent Information Assistant vacancy are not required to reapply. Your initial submission has been successfully recorded in our system. If your qualifications and background satisfy the minimum job requirements outlined in the posting, you will remain under active consideration and may be selected for the shortlist. We appreciate your interest in joining our team and ask for your patience as we complete the preliminary review phases.

Terms & Conditions 

This position is based in Damascus and is only open to individuals with the right to live and work in Damascus.   12-month contract with 3-month probation period.  

INSO’s Safeguarding Policy 

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps. 

How to Apply 

Please submit completed applications to jobs@syr.ngosafety.org and reference “Information Officer – Damascus” in the subject line. Applications should be in English and include: 

• An updated CV (maximum 3 pages). 
• A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role. 

Please do not send any additional information. Only short-listed candidates will be contacted.