International NGO Safety Organisation
International vacancy

Operations Manager – Horn of Africa

Location: Hargeisa, Somaliland
Deadline: 7 July 2022
This postion is closed
Required: Fluency in English

Organisation Background:

 Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO provides daily support to more than 1000 NGOs operating in 16 of the world’s most insecure countries.

INSO is registered in the Netherlands with its headquarters based in The Hague, the international city of peace and justice.


INSO Horn of Africa (HOA)

INSO Horn of Africa was launched in 2019, combining the Somalia and Kenya platforms, as a regional entity and is based in Hargeisa, Somaliland.  We coordinate and support INSO’s activities in Kenya, Somalia, and Somaliland. Working with us will give you the opportunity to travel across the region supporting the national program teams.


Job Summary

 As the Operations Manager, you will report directly to the Director- Horn of Africa and work closely with the Director of Operations at HQ.  You will oversee the various support services for our teams in Somalia, Somaliland and Kenya.


Major Responsibilities:

Human Resources

  • Lead and coordinate national staff on-boarding and coordinate with HQ HR on international staff onboarding
  • Coordinate and monitor national staff performance monitoring, grievance management, etc.
  • Prepare national staff monthly payroll
  • Provide support to internal and external audit requests
  • Act as the in-country project management focal point for all HR
  • Support HQ in gathering and monitoring of relevant KPIs
  • Act as safeguarding focal point.

Legal and Compliance

  • Ensure all necessary legal and regulatory documents are filed with national authorities to maintain INSO’s in-country registrations
  • Create a tracker for renewal of INSO registration documents as well as staff visas and work permits
  • Develop and oversee control systems to prevent violations of legal guidelines and internal policies
  • Obtain visas, work permits, and residencies as required
  • Coordinate with HQ HR on all deployment/visits of international staff
  • Monitor compliance with national tax codes
  • Lead audit follow up and implement recommendations in all areas of Operations

Facilities and Asset Management

  • Manage the entire scope of facilities management
  • Prepare and maintain all the country office’s leases and contracts with suppliers
  • Equip and maintain all staff facilities and vehicles
  • Establish and maintain a central asset register

Procurement and Logistic

  • Enforce compliance with all Procurement and Logistics regulations
  • Oversee full implementation of procurement processes
  • Enforce all controls to prevent fraud and corruption
  • Carry out routine local market surveys for goods and services
  • Carry out supplier checks and vet them against anti-terror or sanction lists.
  • Manage and implement INSO fleet guidelines policy
  • Contribute to donor reporting in area of asset management/logistics/procurement.

 Safety and Security

  • Serve as the focal point for the Global Risk & Safety Manager.
  • In coordination with the Global Safety & Risk Manager, meet deadlines for updates of the Country Security Management Plan (CSMP) and Security Risk Assessment (SRA)
  • Ensure appropriate steps are taken to safeguard INSO facilities, vehicles, and assets
  • Ensure drivers and guards are briefed on country safety and security protocols
  • Ensure new staff/consultants/visitors are oriented and trained on the Country Security Management Plan

Capacity building & Reporting

  • Conduct training for new Operations hires
  • Lead implementation of new policies and procedures


Mandatory Requirements:

  • Fluency in English (written and spoken).
  • A Bachelor’s degree in a relevant field from a recognized academic institution.
  • At least 5 years of progressive Operations experience, at least 2 of which should be with an NGO or international organisation.
  • Highly self-motivated with the ability to manage multiple priorities and work to set deadlines.
  • Proficient use of MS Office and experience with database management.


Desirable Characteristics:

  • Previous experience with logistics and procurement.
  • General knowledge of donor procurement regulations
  • Existing knowledge of INSO and affinity with its mission
  • Experience as a user or admin of HRIS
  • Prior field experience in Kenya, Somalia & Somaliland in a similar position a plus


INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.


Terms & Conditions: 12-month renewable contract, €4,550 per month salary, 4 calendar days annual leave per month, 7 days of R&R every 10 weeks with a €1,250 R&R allowance each cycle, global medical coverage (excluding USA) and AD&D Insurance.


How to apply:


Please submit complete applications to and reference ‘Operations Manager’ in the subject line; Applications should be in English and include:

  • Updated CV (maximum 3 pages).
  • Cover letter detailing why you are interested in working for INSO and how your qualifications align with this role.

Please do not send any additional information.  Only short-listed candidates will be contacted.


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