Introduction from the Executive Director

In establishing INSO back in 2011, our aim was to create the appropriate institutional mechanism through which NGOs could cooperate with one another on field safety issues anywhere in the world. Obviously, this would never have been possible without the underlying support of the humanitarian community for the legitimacy and relevance of the INSO initiative.  

Today, with 14 country platforms under our belt and more on the way, our legitimacy remains entirely drawn from the NGOs we serve and the value that they obtain from our operations & services. 

But you don’t need to take our word for it.

On this page you will find a selection of testimonials from our NGO partners and donors who were willing to take the time to let the world know what INSO means to them. 

We are deeply humbled by the trust that has been placed in us to undertake this work on behalf of the humanitarian community and reassure you of our unending commitment to the task. 

- Nic Lee - INSO Executive Director - 2020 (The Hague, The Netherlands)

Testimonials from our partners

 Impact on programming and humanitarian access

"Given that humanitarian access became an integral part of any NGO programming in Afghanistan, INSO's updated and contextualised analysis on local acceptance - enriched by the engagement strategies of the various NGOs which are shared in INSO's forums - regularly informs the acceptance approaches both nationally but also locally where NGOs operate."

- Kyriakos Giaglis - Country Director – Danish Refugee Council (Afghanistan) 

“Fundamentally, situational awareness is at the heart of good programming. For us INSO is absolutely essential in terms of informed decision-making, you can't operate without it.  Each NGO ultimately has to determine its own risk level, its own programming modalities, how it operates on the ground but this has to be founded on very solid advice. The quality of INSO’s reporting and analysis is of an extraordinarily high order.”

- Aidan O'Leary - Head of Office - UNOCHA (Afghanistan) 

“We work in hard to reach communities where security is not always good - I think right now in Kenya there is no place where you can say it is 100% safe. So what INSO does actually helps our work in that they are able to bring up issues or even a forecast of what could happen and then we are able to make decisions based on that information.”

- Dr Lennie Bazira Kyomuhangi –  Country Director - Amref Health Africa (Kenya)


High-quality, impartial analysis

“The quality of analysis is second to none. There isn't anyone else who is doing that here. We rely on them quite heavily. Since INSO started here there has also been a big improvement in communication among NGOs on security matters.”

- Heather Macey – Country Director - RedR (Kenya)


"Through the provision of accurate information on security incidents and trends, INSO mainly helps NGO’s to understand the context in which they want to provide humanitarian aid. The fact that this information is delivered in an impartial manner is key and helps NGOs to define their own access strategy."

- Benoit De Gryse - Country Representative - Médecins Sans Frontières (Afghanistan)


“The quality of INSO services and the relevance of the information, analysis and warnings are excellent and have become an integral part of our security framework in the DRC. While any one NGO may have good access to information within their operational area, it cannot compare to the much wider access and knowledge of the NGO community, and INSO makes access to that information possible.  INSO also provides quality and timely analysis, reporting and warnings, a value added that few NGOs have the resources or capacity to implement on their own.”

- Cheik Ba – Country Director – Norwegian Refugee Council (DRC)


“INSO is unique. You don't have any other independent service that provides accurate information and impartial analysis; analysis based on tracking what has happened over a long period. It has a formidable database. It’s an indispensable service for NGOs who are implementing.”

- Marianne Huber - Director of Cooperation - Swiss Agency for Development and Cooperation SDC (Afghanistan)


Discretion, professionalism and trust

“I know INSO from Afghanistan and find it important for the humanitarian community to have them here. In Mali there’s less of a culture of security management and I think INSO has a valuable role to play in addressing that and improving overall security coordination among NGOs. I see it as a very positive step.” 

- Olivier Vandecasteele - Desk Officer for Sahel and Security Advisor - Médecins du Monde Belgique (Mali)


“INSO has been able to earn the respect and confidence of NGOs in Kenya in a very short time by virtue of the hard work they're putting in. There's a lot of admiration out there and people really appreciate the added value they've brought.”

- Michael Chilla - Deputy Director Safety and Security - CARE (Kenya)


"One important element INSO offers is the weekly meetings where everyone presents their information and analysis. It is reserved for registered NGOs who know each other and respect the confidentialiy of the information shared there."

- Jean Bosco Tawite  – Project Officer Security et Suivi des mouvements de Population / Merlin-RRMP-Sante (DRC)


Cost effective for NGOs and donors

“Not all agencies have security people or if they do, not all of them are able to analyse data and trends, this requires specific people and time; it's a full time job. So what INSO is doing through data collection and analysis - is extremely beneficial and it saves a lot of funds for both NGOs and donors.”

- Ekin Ogutogullari - Country Director - International Medical Corps (Kenya)


“In deciding where to set up programmes, an NGO has to invest their own money on security analysis, whereas if we outsource this to an entity like INSO it is much more cost effective to the whole NGO community.”

- Andrea Siclari - Programme Manager / Security Focal Point - Swiss Agency for Development and Cooperation SDC (Kenya)


“INSO is an important part of the humanitarian system in absolute terms but also for NGOs that don't have the strength or size to be able to afford specialised security officers - it's a huge support for us.”

- Angelita Caredda - Country Director - Terre des Hommes (Kenya)


“It's very useful for us to manage our allocation of resources over a short and longer term basis. By seeing the bulletins that come out it helps us to decide whether we're going to move to a certain place or where we're going to put people and resources on that day, but also the longer term analysis that comes out of INSO allows us to make more strategic decisions and decide where we can programme and where we can't and also get a sense of what's happening in Kenya more broadly.”

- Nigel Tricks - Country Director - Oxfam (Kenya)

Tailored to local context and NGO needs 

“INSO facilitates the better management of security risks by partners. It also gives more depth to the analysis we have of the context adding a much clearer picture of the security dynamics. INSO has been able to develop a portfolio of services that meets the needs of NGOs in the field for managing their security better.”

- Isabelle D'Haudt - Humanitarian Advisor / TA, European Commission Humanitarian Aid and Civil Protection (Kenya and Uganda)


“There are many agencies here so it makes more sense to consolidate security analysis. It's good to have one common agency coordinating the information and acting as a central repository, as well as having somewhere to go with specific questions.”

- Rod Volway – Director of Refugee Operations -  CARE Canada (Dadaab, Kenya)


“I think it's very important to have this system in place for the NGOs, especially in a country like Afghanistan where incidents happen every day. It's crucial for them to be able to work in the field, and it provides a clear platform for discussion and exchange of information also with independent institutions such as the ICRC. Without a coordinating body, a lot of information gets lost but if you have someone centralising it and analysing it independently, it makes the security approach much more consistent, also in terms of how the aid community responds to certain threats. ”

- Monica Zanarelli - Deputy Head of Delegation - ICRC (Afghanistan)